Policies | Compass Learning Hub

Privacy Policy

At Compass Learning, we take your privacy seriously. This policy explains what information we collect, how we use it and how we keep it safe.

What information we collect
When you book a session or get in touch, we may collect: your name and contact details, your child's name, year group and the subjects they need support with, and payment information processed securely through your chosen payment provider in conjunction with the website.

How we use your information
We use your information only to provide and manage tutoring sessions. We will never sell your data or share it with third parties for marketing purposes.

How we store your information
All personal data is stored securely. Payment information is handled entirely through our secure payment providers and we do not store card details ourselves.

How long we keep your information
We keep your information for as long as you are an active client. If you stop using our services, we will delete your data within 12 months unless we are required to keep it for legal reasons.

Your rights
You have the right to request access to the information we hold about you, ask us to correct or delete it, or withdraw consent at any time. To do so, just get in touch.

Safeguarding Policy

At Compass Learning, the safety and wellbeing of every student is our absolute priority.

Our commitment
We are committed to creating a safe, respectful and supportive environment for all students. Every session is conducted professionally and with the student's welfare at the centre of everything we do.

DBS
All tutors working with Compass Learning hold a current enhanced DBS check.

Online sessions
All sessions are conducted online. Sessions are not recorded without the explicit consent of the parent or guardian. We recommend that younger children are in a shared family space during sessions rather than alone in a private room.

Concerns
If we ever have a concern about a student's welfare, we have a duty to act on it. This may mean contacting the relevant authorities. We will always aim to be transparent with families where possible.

Reporting a concern
If you have any concerns about your child's experience with Compass Learning, please contact us directly via the website and we will respond promptly.

Conduct
We expect all sessions to be conducted with mutual respect. We reserve the right to end sessions or terminate arrangements where behaviour makes it impossible to deliver a safe and effective session.

Terms and Conditions

Booking & payment
Sessions are booked using the online booking form. Invoices are sent on a Monday each week but are only relevant once the student's session is complete. Payment must be made within 48 hours of the session.

Group course deposits

A £10 deposit is required to reserve a place on a group course. When the booking is made you will be directed to the checkout page for payment. The deposit is deducted from your final session. If a course doesn't reach the minimum number of students by its start deadline, or we cancel for any reason, you can choose a full refund or transfer your deposit to the next available course. Deposits are non-refundable if you withdraw after paying.

Leaving a group course
Group courses are designed to be completed in full, as each session builds on the last. If you need to withdraw, please give one week's notice. Sessions within the notice period are charged as normal, and the deposit is non-refundable. The price per student is fixed when the course starts and won't change if the group size changes.

First session guarantee
If your child’s first 1-to-1 session isn’t the right fit, let us know within 48 hours and you won’t be charged for it. This applies to the first 1-to-1 session only and does not apply to group courses.

Cancellations
We totally understand that life happens! If you need to cancel or reschedule, we just ask for 24 hours' notice. Cancellations made with less than 24 hours' notice will be charged at the full session rate, as the slot can't be offered to anyone else at short notice.

If we ever need to cancel a session due to illness or unavailability, we'll reschedule to a new slot that works for both of you — no charge, no session lost from your bundle. We'll always aim to give you as much notice as possible.

Stopping sessions
If you'd like to pause or stop sessions altogether, just let us know with one week's notice and we'll sort everything from there.

Results
We put everything we have into every session, but we can't guarantee specific grades or outcomes. That depends on a lot of factors, including the effort your child puts in outside of our time together. What we can promise is that every session will be tailored, focused and delivered with 10 years of experience behind it.

Late arrivals and no-shows
If a student hasn't joined within 10 minutes of the session start time, we'll contact the parent or guardian using the details provided at booking (or the student directly, for adult learners). Please make sure these details are up to date and that someone is reachable during session times.

If the student joins late, the session will still finish at the scheduled time. If the student doesn't attend and we haven't received at least 24 hours' notice, the session will be charged in full.

For group courses, sessions go ahead as planned for the rest of the group. Missed group sessions are charged as normal and can't be refunded or rescheduled.

Any questions?
Just get in touch — we're always happy to chat.